Privacy Statements and Disclaimers
Want to be kept up to date with the latest news?Sign up to our newsletters.
Licence Status and Conditions
Astute Financial Management Limited FSP641829 (Astute) holds a licence issued by the Financial Markets
Authority to provide financial advice service.
Comprehensive Insurance Limited FSP 719591 is authorised by that licence to provide financial advice
Our contact details are:
Address: Level 1, 3 Rhone Avenue, Te Atatu Peninsula, Auckland 0610
Telephone: 022 670 1468
Email: [email protected]
We provide financial advice on Mortgage Products and Consumer Credit Contracts, Personal Risk
Insurance and Fire and General Insurance products.
We encourage you to read the important information given below. It may help you decide whether your
financial needs may be met by engaging with us.
Nature and Scope of Financial Advice Service
We engage financial advisers to provide financial advice on the following financial products:
Residential and personal loan products
We, through our advisers, provide financial advice service about residential and personal loan products
only from the following providers (also known as lenders):
ANZ Bank New Zealand Limited
ASB Bank Limited Avanti Finance Limited
Basecorp Finance Limited
Bluestone Mortgages NZ Limited
Bank of New Zealand
China Construction Bank (New Zealand) Limited
DBR Limited First Mortgage Managers Limited
General Finance Limited Industrial and Commercial Bank of China (New Zealand) Limited
Credit Union Baywide
Pepper New Zealand Limited
Resimac Financial Securities Limited
Southland Building Society
AIA Services New Zealand Limited
Westpac New Zealand Limited
TSB Bank Limited
The Co-operative Bank Limited
Cressida Capital One Limited
ASAP Finance Limited
Liberty Financial Limited
Funding Partners Limited
Southern Cross Finance Limited
Metro Finance Ltd
FICO Finance Ltd
Oxford Finance Limited
Wroxton Finance Limited
Property Funding Securities Ltd
Bank of China (New Zealand) Ltd
Gold Band Finance Limited
Plus Finance Limited
Personal Risk Insurance Products
We, through our advisers, provide financial advice services about personal risk insurance products (e.g.,
life insurance, income protection insurance, mortgage protection insurance, total and permanent
disability insurance, trauma or critical health insurance, and medical or health insurance) only from the
AIA Services New Zealand Limited
Asteron Life Limited
Cigna Life Insurance New Zealand Limited
Fidelity Life Assurance Company Limited
Nib NZ limited
Partners Life Limited
Accuro Southern Cross Unimed
Fire And General Insurance Products.
We, through our advisers, provide financial advice service about fire and general insurance products (e.g., home, home contents, motor vehicle, and boat) only from the following providers:
Vero Insurance New Zealand Limited
Premium Funding Products
Premium funding products enable you to pay the insurance premium over the term of your policy by instalments rather than as one amount.
We provide premium funding facility only through the two providers below:
Elantis Premium Funding Limited
IQumulate Premium Funding Pty Limited
We do not provide financial advice service related to:
a. Investment products (e.g., shares, bonds, managed funds, etc.) and KiwiSaver products; and
b. Estate planning (such as Wills, Enduring Powers of Attorney, and trusts of any description).
You will need to consult appropriate specialists if you would like advice on “a, or b” above.
Fees, Expenses, Or Other Amounts Payable
In majority of cases we do not charge any fee, expense or other amount for the financial advice provided
to you or for implementing that advice. Our remuneration is paid by the product providers by way of
However, we may charge a fee for the financial advice service provided to a client where a client repays a residential home loan within a defined time (being 24 or 27 months) from the date it is drawn down, OR
Where a client cancels a personal risk insurance policy or fire and general insurance policy within 24 months from the date that policy is put in place through us.
Whether a fee will be charged, the manner in which it will be charged and the date by which the fee will be payable will be advised when the financial advice service is provided to the client.
If you choose to utilise the premium funding service, then Premium funders (i.e., providers of the premium funding facility described above) charge interest and they take a power of attorney over your insurance policy, this means they have the ability to cancel your insurance policy if you fail to pay an instalment. The amount of interest and how it is payable will be disclosed to you when we know the scope and nature of the advice required and whether you wish to utilise the premium funding facility.
Conflicts Of Interest And Commissions Or Other Incentives
We and Astute will receive commission from:
• The lenders who provide residential and personal loan products, and
• The insurance companies (insurers) who provide personal risk or fire and general insurance products.
If you decide to take out a residential or personal loan, then the lender will pay commission based on the amount of loan settled with that lender or lenders.
Similarly, if you decide to put in place personal risk insurance or fire and general insurance policy (or policies), then the respective insurer will pay commission based on the premiums you pay to the respective insurer.
Our advisers get remunerated by taking drawings from the company.
From time to time, various product providers (described previously) may also reward us and/or Astute for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives. To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.
Complaints Handling And Dispute Resolution
We take all complaints seriously and work to resolve them as quickly as possible. If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right. If you do not feel comfortable discussing your concerns with your adviser, you can:
• Call David Windler on 021 796034 between the hours of 8:30 am – 5 pm weekdays
• Email David Windler at [email protected]
• Write to David Windler at PO Box 45053, Te Atatu, Auckland 0651.
How Your Complaint Will Be Handled
We will deal with your complaint using our internal complaints handling process. Accordingly,
• We will investigate your complaint by analysing the information you provided us; and
• We may contact you to get additional information about your complaint.
We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed
resolution to your complaint. If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request) you can contact the Financial Services Complaints Ltd (FSCL). FSCL provides an independent external dispute resolution service to consumers with complaints about their financial service providers. This service will cost you nothing and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.
You can contact the FSCL Scheme at:
Email: [email protected]
Telephone: 0800 347 257 or +64 4 4723725
Address: Level 4, 101 Lambton Quay, Welling
We, Astute and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:
• meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
• give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
• exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
• meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.