When something goes wrong – a fire, a health scare, a car accident – the last thing people feel ready for is paperwork and lengthy phone calls with insurers. Yet that’s often where clients find themselves when the unexpected happens: unsure of the first step, uncertain who to call, and overwhelmed by the process. That’s where The Insurance Supply Co makes all the difference.
Common Mistakes Without Support
When people try to handle a claim on their own, it’s easy to make mistakes:
- Waiting too long to notify the insurer.
- Forgetting to take photos or gather evidence.
- Struggling to provide proof of purchase.
- Missing out on benefits they didn’t know their policy included.
Each of these mistakes add stress and can delay a claim at an already difficult time.
What We Do Behind the Scenes
Many clients don’t realise just how much happens in the background when an adviser steps in. We:
- Liaise with insurers and even suppliers to keep things moving.
- Escalate stalled claims.
- Make sure policy wording is fully understood and applied fairly.
- Help clients access additional benefits, like temporary accommodation or storage cover
- Support clients through paperwork – some risk related claims there can still be forms only the client can complete, but we pre-fill what we can and will guide you through the rest.
Our role is to be in your corner – liaising, negotiating, and ensuring you have a voice and an advocate throughout the claims process.
Real Stories, Real Difference
Claims aren’t always about property, many are deeply personal. Health related claims, in particular, come at an emotional time. Recently one of our clients was able to access their life cover payout after being diagnosed with a terminal illness.
Because our team managed the claim, their family could spend precious time together without the added burden of paperwork and insurer negotiations.
Another client, injured at work, told us the relief came not just from the payout, but knowing his wife didn’t have to carry the entire process while caring for the family. These stories remind us that our role isn’t only about money – it’s about giving clients space to focus on what matters most.
Why Not Just Go Direct?
Lodging a claim directly with the insurer can leave you feeling like just another number – in queue, waiting on hold, chasing paperwork, and hoping for a fair outcome.
When you work with The Insurance Supply Co, the process is tracked, proactive, and personal. Because we represent multiple clients, insurers know the importance of providing a high standard of service. Our relationships with them help smooth the process and ensure you get the attention you deserve.
Why Clients Value Us?
At claim time, people don’t want to wait weeks for answers or hours in customer service queues. They want their lives back. That’s why clients appreciate having us in their corner – a guide, an advocate, and a voice when things feel overwhelming.
Insurance only matters when it comes to claim time. Setting up cover is important, but having support when you need to use it is crucial. For most people, a claim may only happen once in a lifetime. For advisers, it’s our daily work – and that experience is what gets results.
It means you’re not alone, you’ve got someone fighting for the best outcome while you focus on what matters most.
If you ever find you need to make a claim, start by calling us!
We’ll take care of the process so you can focus on what really matters.
